Frequently Asked Questions

That was fast!  How did you get a Ground shipment to me in less than 3 days?

We maintain a network of warehouses across the United States, which allows us to deliver our most popular products super fast!

What does In Stock mean?

The product is in one of our warehouses and ready to ship. Fast and FREE delivery.

What is Final Price?

Final Price is the total amount you will be charged.  There are no additional charges, i.e. 2-day shipping, handling, etc. Note: charges will apply for Express, or over-sized shipments.

Why am I not being charged TAX?

Because we are located in Canada we are not required to collect taxes.  However, you may be required to remit sales tax to your local taxing authority.

I need it yesterday! Can you help with Express or Expedited shipping?

Yes! We offer overnight (Express) and 2nd Day (Expedited) services for a fee (calculated in the shopping cart). See our Shipping Policy for complete details.

What time do I have to place my order by so that it will ship the same day?

12 PM EST for Express & Expedited orders and 3 PM EST for Ground. In most cases, your order will ship the same business day if it is placed by 12 PM EST. After 12 PM EST we will do our best to try to get your order out that day. A tracking number will be sent to you to confirm that your order has been shipped.

Do I need authorization to return an item?

Yes. We cannot accept any returns without an Return Goods Aurthorization (RGA). Please see our Return Policy for complete details.

Do I have to pay for shipping when returning an item?

Yes.  You are responsible for that cost. We always encourage our customers to use the most economical option, just be sure to use a shipping method that offers package tracking.

Before returning an item, please contact us to obtain an Return Goods Aurthorization (RGA).

Can I pick up my order?

No. Unforturnately, our warehouses are only equipped to handle outbound shipments and not customer pick-ups.

Are your products brand new and covered by a manufacturer's warranty?

Yes. All of our products are new and covered by a manufacturer's warranty where applicable.

I don't see what I'm looking for—I thought for sure you would have it!

We just might! The products here on Rittenhouse USA are not all of the products we carry. You can visit our sister website mkrittenhouse.com to see everything we carry including parts breakdowns and diagrams!

Where am I calling? I like that accent!

You are calling St. Catharines, Ontario, Canada. We are located about 30 minutes from Buffalo, NY. We always look forward to speaking with our friends south of the border!